Privacy Policy

Under data protection law, individuals have a right to be informed about how we use any personal data that we hold about them. We comply with this right by providing ‘privacy notices’ (sometimes called ‘fair processing notices’) to individuals where we are processing their personal data.

This privacy notice explains how we collect, store and use personal data about our clients, visitors to our websites, users of our database solutions and individuals we employ, or otherwise engage.

We, LearningLogic Software, are the ‘data controller’ for the purposes of data protection law.

Our data protection officer is Ed Uncle (see ‘Contact us’ below).

 

The personal data we hold

We process data relating to our clients, visitors to our websites, users of our database solutions and individuals we employ, or otherwise engage. Personal data that we may collect, use, store and share (when appropriate) includes, but is not restricted to:

  • Contact details including Name, Address, Email, Telephone Number, Business details.
  • Your bank account details and details of moneys paid to us and accounting information.
  • Data about your use of our website and database solutions.
  • Information about your geographic location, IP address and web browser information.

 

Why we use this data

The purpose of processing this data is to help us run our business, including to:

  • Provide website and online services as specified by our clients.
  • For our financial and billing records.
  • To provide support for services we offer or to notify you of changes to our services / billing etc.
  • To monitor the use of our websites and other products to help run our business.

 

Our lawful basis for using this data.

We only collect and use personal information about you when the law allows us to. Most commonly, we use it where we need to:

  • Fulfil a contract we have entered into with you.
  • Comply with a legal obligation.

Less commonly, we may also use personal information about you where:

  • You have given us consent to use it in a certain way

Where you have provided us with consent to use your data, you may withdraw this consent at any time. We will make this clear when requesting your consent, and explain how you go about withdrawing consent if you wish to do so.

Some of the reasons listed above for collecting and using personal information about you overlap, and there may be several grounds which justify our use of your data.

 

Collecting this information

While the majority of information we collect from you is mandatory, there is some information that you can choose whether or not to provide to us.

Whenever we seek to collect information from you, we make it clear whether you must provide this information (and if so, what the possible consequences are of not complying), or whether you have a choice.

 

How we store this data

We keep personal information about our Clients so that we can contact them to carry out our work for them.  We store this information in secure databases and on secure computer systems held within the European Economic Area (EEA) and owned by LearningLogic Software.

 

Data sharing

We do not share information about you with any third party without your consent unless the law and our policies allow us to do so.

Where it is legally required, or necessary (and it complies with data protection law) we may share personal information about you with:

  • Suppliers and service providers – to enable them to provide the service we have contracted them for
  • Our banks and building societies
  • Professional advisers and consultants

 

Transferring data internationally

Where we transfer personal data to a country or territory outside the European Economic Area, we will do so in accordance with data protection law.

 

How to access personal information we hold about you

Individuals have a right to make a ‘subject access request’ to gain access to personal information that we hold about them.

If you make a subject access request, and if we do hold information about you, we will:

  • Give you a description of it.
  • Tell you why we are holding and processing it, and how long we will keep it for.
  • Explain where we got it from, if not from you.
  • Tell you who it has been, or will be, shared with.
  • Let you know whether any automated decision-making is being applied to the data, and any consequences of this.
  • Give you a copy of the information in an intelligible form.

You may also have the right for your personal information to be transmitted electronically to another organisation in certain circumstances.

If you would like to make a request, please contact our data protection officer.

 

Your other rights regarding your data

Under data protection law, individuals have certain rights regarding how their personal data is used and kept safe. You have the right to:

  • Object to the use of your personal data if it would cause, or is causing, damage or distress
  • Prevent your data being used to send direct marketing
  • Object to the use of your personal data for decisions being taken by automated means (by a computer or machine, rather than by a person)
  • In certain circumstances, have inaccurate personal data corrected, deleted or destroyed, or restrict processing
  • Claim compensation for damages caused by a breach of the data protection regulations

To exercise any of these rights, please contact our data protection officer.

 

Complaints

We take any complaints about our collection and use of personal information very seriously.

If you think that our collection or use of personal information is unfair, misleading or inappropriate, or have any other concern about our data processing, please raise this with us in the first instance.

To make a complaint, please contact our data protection officer.

Alternatively, you can make a complaint to the Information Commissioner’s Office:

  • Report a concern online at https://ico.org.uk/concerns/
  • Call 0303 123 1113
  • Or write to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

 

Contact us

If you have any questions, concerns or would like more information about anything mentioned in this privacy notice, please contact our data protection officer: